Let’s strive to…
Listen more than we speak
Keep spirituality at the door. IF the caller shares hers/his paradigm, then work within that spiritual world view. Take the callers lead and don’t introduce.
We need to share sometimes to create rapport. Share sparingly. Keep the focus on the caller.
Escalate to in-person counseling when needed.
Keep ourselves healthy. If you have a hard call, take a break.
Stay anonymous. There will be a form added to this site where callers can request support finding longer term counseling. A volunteer group will respond and 805 Counselors can choose to be listed in this resource.